Frequently Asked Questions
Three Sisters Furniture values the business of all our customers and we strive to give you as much information as possible. We have put together the following FAQ's to help answer some of the most frequently asked questions we've received. If your question is not addressed herein, please contact us and we will provide you with an answer as quickly as possible. We thank you for your interest in our website and look forward to assisting you.
Are the items on your website new?
How much is shipping?
Do you combine shipping?
What is the item made of?
How long before I receive my item?
Who is the manufacturer and what is the brand name of the item?
Do you have a physical store location?
Will you take a lower price for the item?
Do you deliver to my home?
Do you have a customer service phone number?
Is the item currently in stock?
What if the item arrives damaged?
Can you send me a fabric swatch or sample of wood finish?
Can I pay extra for expedited shipping?
Do you have layaway or financing available?
Why haven’t I received a response from my email(s)?
What are the dimensions?
Can I purchase directly from you instead of going through PayPal's processing system?
What are your hours of operation?
I need to cancel my order. How do I go about doing this?
Does this item come in different colors / finishes?
Can I purchase this item now and have you hold it for a while?
Do you have additional photos of the item?
- Are the items new?
All our items are brand new unless otherwise described in the listing.
- How much is shipping?
To see the shipping rate for any item, you must first add items to your shopping cart (hosted by PayPal) and enter your zip code when prompted by PayPal. After providing your zip code, your shopping cart should update with your applicable shipping price.
- Do you combine shipping?
Yes, in certain circumstances. If you are interested in multiple items, we can check to see if there is a shipping discount. Please email us your zip code and provide us with the items you are interested in so we can determine if we are able to save you money on shipping.
- What is the item made of?
Specific information is not always available, depending on the manufacturer of the item. If there are any details concerning the materials used, they will be provided within the description of the item. All items are brand new and constructed with a variety of materials, such as solid hardwoods, veneers, plywood construction, MDF or other engineered wood construction where appropriate.
- How long before I receive my item?
We ask to allow approximately 15 to 20 business days for receipt of your items.
- Who is the manufacturer and what is the brand name of the item?
Manufacturer information is provided where allowed on our product pages. We have negotiated some great deals on some products, and in these instances, manufacturers have specifically asked that we not display their company information.
- Do you have a physical store location?
No, we are an internet only distributor.
- Will you take a lower price for the item?
Our listed internet rates are some of the lowest prices offered on the internet. However, we are able to price match on some select items. If you see a lower price on an identical item elsewhere on the internet, contact us to see if we can possibly beat another website's price. Please be sure to take into account sales tax charged (if any) along with shipping costs, insurance costs, and any other costs associated with another website's overall cost.
- Do you deliver to my home?
Yes, by default all shipping prices include delivery to your home. However, in some circumstances, particularly with GPX Package Express, you may be able to save on shipping if you can pick up from one of GPX's service center locations. Please contact us for more information to find out how you can save money on your GPX shipping costs.
- Do you have a customer service phone number?
Yes, our toll free number is 1-877-444-4444. This is primarily used to place an order directly over the phone or pay for an existing purchase made online. We ask that you email us with any general product questions or inquiries and concerns regarding current orders.
- Is the item currently in stock?
We sell through multiple channels, including online and in our bricks and mortar store. At any time, we may have limited quantities on hand. Items can become temporarily out of stock or even discontinued without notice. If either of these situations should arise with your order, we will contact you and provide you with any available options at that time.
- What if the item arrives damaged?
Please refer to our Store Information page to read about our policy regarding damages.
- Can you send me a fabric swatch or sample of wood finish?
It depends on the item. Contact us with the item you are interested in and we will check with the manufacturer to see if there are any fabric or wood samples to send to you.
- Can I pay extra for expedited shipping?
Yes.
- Do you have layaway or financing available?
Yes, we can accomodate 90 Day layaways with the following schedule:
1st 25% deposit upon order
2nd 25% payment after 30 days
3rd 25% payment after 60 days
4th and final 25% payment after 90 days
Three Sisters Furniture does not offer any kind of in house financing for internet sales although we do offer American General financing for any local OH customers.
Other customers may apply for financing through PayPal using PayPal’s Buyer Credit.
- Why haven’t I received a response from my email(s)?
There could be a number of reasons but here are two of the most common reasons:
(a) Your ISP SPAM filters blocked our response from your Inbox. You will need to adjust these or check your "junk / spam" folder. This can be avoided in most cases by adding us (sales@3sistersfurniture.com) to your approved sender list.
(b) You haven’t allowed sufficient time to pass so we can provide you with a response to your question(s). Most emails are responded to within 24 hours of receipt (excluding weekends and holidays).
- What are the dimensions?
Any and all available dimensions for items are provided within the listing just below the description. Please note that all dimensions are approximate and provided by the manufacturer. If exact dimensions are a major purchasing decision, please be sure to contact us so we can find out exactly what dimensions are for any particular item.
- Can I purchase directly from you instead of going through PayPal's processing system?
Yes, you certainly can. Our PayPal relationship allows you to pay for your order with or without an existing PayPal account, however, we do realize that some customers are more comfortable completing a transaction over the phone with a credit card (216-245-0102). In addition, you are welcome to pay with Cashier's Check or Money Order by sending your payment to the following address:
Three Sisters Furniture
Please be sure to include your contact name, address and telephone number if sending any payment via mail. It also helps to inform us over the phone of your pending order, so that we can already have your order information set up before receiving your payment.
- What are your hours of operation?
Our Internet Sales Department operates from 10 AM - 5 PM, M-F, EST time.
- I need to cancel my order. How do I go about doing this?
We understand that occasionally things come up that may require you to cancel an order. Simply send us an email (we require documentation for any cancellation purposes) before we have shipped your item and Three Sisters Furniture can provide you with a 100% refund of any monies paid. If items have already shipped and you wish to cancel, your order will then be subject to our 30 Day Money Back Guarantee. Please see our Store Information page for more information.
- Does this item come in different colors / finishes?
Our items are not customizable unless specified in the listing. If the specific item of interest comes in other colors, it will often be noted within the description or the item(s) will be listed separately on our website.
- Can I purchase this item now and have you hold it for a while?
We are able to hold items on a case by case basis. Please contact us so we may determine the situation regarding the reason for holding your shipment and whether or not we can accomodate. We have limited space in our warehouse and need to have a relatively quick turn around of inventory being shipped.
- Do you have additional photos of the item?
All available images of our items are provided in each of the listings. From time to time, these items may be showcased on our sales floor and in those situations, we may be able to take additional photos and email them. Please contact us with any requests for additional photos so we may research the availability of any additional photos.
